Frequently Asked Questions

Everything you need to know about shopping with Keela Outdoors

What is the typical shipping timeframe for orders?

Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Exchanges are free, while returns for a refund incur a small restocking fee.

How do I know which size will fit me best?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend measuring a similar garment you own to compare against our sizing chart for the perfect fit.

Are your outdoor materials sustainably sourced?

Yes, Keela Outdoors is committed to sustainability. We prioritize the use of recycled polyesters, organic cotton, and PFC-free water repellent coatings across our entire collection.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna.

How should I care for my technical outerwear?

To maintain performance, we recommend machine washing on a cold, gentle cycle with a technical detergent. Avoid fabric softeners and tumble dry on low heat to reactivate the water-resistant coating.